I have recently made the switch from using Mac's built in Notes app to using obsidian.md which focuses heavily on linking. It seems to be quite good for searching and recalling information.
Although I have been using it for about 3 weeks.
Is there also a difference on how you collect the feedback. I imagine there must be a difference between face-to-face, phone, video call, email, chat? With different types of communication leading to different results (i.e people not wanting to hurt your feelings).
In the past when I was at University during the summer breaks I somehow managed to create and publish two indie Xbox 360 games. However I have been working full time now for 8 years and I have never been able to come close to creating something similar to what I did back then. I will either get simply burned out by staying up late working on it (I don't recommend) or come to the conclusion that the it wont be a success and give up on it.
I have been working on something new though and what has been really working well for me is that I will try to spend at least 15-20 minutes a day working on my new game, this usually always results in more time being spent on it. When I finish working on it for the day at a reasonable time I will create a list of very minor and easy tasks and list them, then the next day when I work on the project I will pick that minor thing implement it and see something I'm happy with and then maybe complete another one. Usually If I feel like I will tackle something bigger, if not then I will enjoy the rest of my day.
The game has been coming together nicely so far me and it feels far more sustainable. I'm also doing this more now as a hobby rather than trying to make it a financial success (as there are much easier ways to make money).