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He can go public and warn folks if after three written interactions they acknowledge that he delivered the work but refuse to pay or give a timeline for payment. Has the same effect as spending a lot more time on a client that will never be a reference.

Also, read the book, there are a number of things you can do to manage your "credit policy." Essentially you are loaning the customer N hours of work: if you look at it that way you may engage differently.

Finally, life is short and getting screwed out of 100 billable hours is not the worst thing that will happen to you even in a two or three year period.



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