Having a budget for each department and a cost for running the queries is a great idea... I'll try to implement it the next time I'm in this situation. (I have also had a ton of VPs - plus the CEO and the owner - come to me with "very urgent now now now!" requests... it would have been great to tell them "the top priority for me is this query worth $1000, can you beat that?)
Sure. That's how external service providers work - being internal is in the buffer, you can 'do a favour' when needed. If it is the owner making an ASAP!OMG! request perhaps take the chance for a chat and to demonstrate you have a system and that you're not only managing, but taking a stance of leadership (and point out that as it is internally charged, they're not losing any cash).
