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When I tested out Apps Premier I was able to get phone support and was very well assisted by them. While a certain level of support is expected from a 'free' service, I don't think it is viable to offer phone support for it. In much the same way, it is horribly difficult to get phone support for any free email service, yahoo, hotmail, etc.


Me too. After one escalation I got a super pleasant guy on the phone who spent 10 minutes helping me find the problem (which, btw, was my own fault).




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