Nothing special - just the whole "Yeah, saw your email† ... look, I'm so busy, did you get the site up and running again? I'll get back to you on this after my vacation" management style which seems to drive a great many "decisions" that are made in this realm. And on which AWS, implicitly, banks a great deal of its business model on.

† About the monthly you-know-what bill now well into 5 figures, and climbing.