I would be fine with a subscription model if the customer service was actually better as you seem to claim the model provides.
I recently had an issue importing a logbook using arguably the most popular iOS pilot logbook app and it took a week. A WEEK! For the them to attend to my support request. A week could be 30 hours worth of flights for a pilot depending where they work.
Why do you need almost $100/year from me if you can't answer one email in 48 hours?
I've been dreaming of an open source logbook setup ever since this experience. I wish I didn't have to rely on $100/yr subscriptions to be locked into something so critical to my career.
I wish pilots flew for free so I don't have to pay so much for something that's so critical to my career. What's wrong with you? Do you genuinely believe that stuff like open source (especially critical one) should be created and maintained for free? By who?
He said that he pays every year money on something that didn't work and the support took ages. that was his problem....
Now I assuming that if he had a opensource logbook he could quickly find out what the problem was himself without relying one someone else.
Maybe the right counter argument would be that 100$ is not sufficient to provide a SLA to handle his support request whithin a shorter timespan. It should be prices higher ;) If this app is so critical for him I assume again the OP wouldn't mind paying it.
I recently had an issue importing a logbook using arguably the most popular iOS pilot logbook app and it took a week. A WEEK! For the them to attend to my support request. A week could be 30 hours worth of flights for a pilot depending where they work.
Why do you need almost $100/year from me if you can't answer one email in 48 hours?
I've been dreaming of an open source logbook setup ever since this experience. I wish I didn't have to rely on $100/yr subscriptions to be locked into something so critical to my career.