I totally get that that's how businesses are run now, and I'm sure that the OP would have to lawyer up and be prepared to spend time and $ regardless if he wants to pursue damages.
My argument is that the OP should have at least received a response from the company or have his/her concerns moved to the appropriate dept by the CS team, instead of being patronized by an autoresponder.
They should be, though. I worked a university tech support line for a few years in college and we had a a whole set of redirections and escalations built up.
It's best that people only call you for the right things, but once they are already on the line your only real choices are to help them get to the right person or tell them to fuck off. To the extent the company cares either about service or their brand, they'll pick the former.
My argument is that the OP should have at least received a response from the company or have his/her concerns moved to the appropriate dept by the CS team, instead of being patronized by an autoresponder.