If you own a phone line, may I presume you're comfortable talking to a human assistant?
If you are, why may I not presume you're comfortable talking to a robot assistant?
If the experience of talking to the robot is noticeably degraded from the experience of talking to a human, that's a different question entirely---I'm assuming they're equivalent, maybe I should not. But if they are equivalent, what is the difference to the business owner?
(And FWIW, I think the drones would likely drive or walk in; look for Segway or Boston Dynamics to come up with something in the not too distant future ;) )
> I'm assuming they're equivalent, maybe I should not.
For me, the core question is who gets to make that assumption, not whether it's correct or not. The people who are most impacted by uncertainty should have a choice about participating IMO.
But, one thing I'm realizing from other threads is that some people feel they have a similar level of uncertainty for human interaction, and are frustrated by the status quo of needing to interact with services. For me, that says this tech clearly has a place -- it just needs some effort to proactively establish etiquette around it's use.
If you are, why may I not presume you're comfortable talking to a robot assistant?
If the experience of talking to the robot is noticeably degraded from the experience of talking to a human, that's a different question entirely---I'm assuming they're equivalent, maybe I should not. But if they are equivalent, what is the difference to the business owner?
(And FWIW, I think the drones would likely drive or walk in; look for Segway or Boston Dynamics to come up with something in the not too distant future ;) )