How many customers read your blog? That post has 225 comments. From that base, 90 people expressing interest in a feature sounds HUGE.
I don't care about that feature... but this HN thread is the first I'd noticed that 1Password 7 for Windows actually exists and finally brings back local vault support. I care very much about that. I'd have liked to know about that the minute a public beta landed. But... I spend approximately 0 minutes a day thinking about ways I could better engage with AgileBits.
Maybe y'all could spare some minutes to figure out how to better engage with me, a customer who gave you some money 3+ years ago and has hardly heard a peep from you since.
That is a real challenge. On one hand we love talking about 1Passsword and what we’re working on. On the other hand...
1) We often don’t even have contact details for customers (e.x. App Store purchases)
2) When we do have such contact details they may have only been given for the purpose of completing a transaction, and did not agree to receive a newsletter or ongoing communications
3) Even when none of the above is a barrier it is very time intensive to send a newsletter. Not only does it require a fair bit of time to craft but the volume of inflows to our customer support team after sending a newsletter are huge.
I understand and agree with your position that putting the onus of keeping up on what is happening at AgileBits on the customer is no solution, but we do have to balance the above considerations. We’ll continue to look for ways we can do better.
Did you subscribe to our newsletter? We also sent an email about it.
Blog and newsletter are the only options we have to communicate with our customers. I agree that it is not enough and not everyone receives this information.
If you have an idea how we can make it better, please let me know!
