From the article, we don't know how much a moderator "can take" daily. Perhaps studies haven't been done. Perhaps it's too complicated a subject for good tests. But, they could check with organizations who have experience already with employees having to watch horrific crimes.
The chief information security officer in my organization came from our state police where he headed the internet crimes against children division. People on his team had to watch videos like the ones described in the article. Despite having all hardened officers on his team, team members regularly cried at their desks while watching videos. His team members had to be taken off-duty for weeks every six months to recover. They had mandatory counseling even when off-duty.
I would think FB and other large companies could look at the measures taken by police forces with similarly disturbing jobs as a guideline for the contractors.
The chief information security officer in my organization came from our state police where he headed the internet crimes against children division. People on his team had to watch videos like the ones described in the article. Despite having all hardened officers on his team, team members regularly cried at their desks while watching videos. His team members had to be taken off-duty for weeks every six months to recover. They had mandatory counseling even when off-duty.
I would think FB and other large companies could look at the measures taken by police forces with similarly disturbing jobs as a guideline for the contractors.