If it’s 0.01% then why should google bother with it? All it does is cost goodwill for a negligible amount of money.
We have vm external ips turned off at the org level. It feels like every day we have to explain to a new person that no, that google written tutorial doesn’t work because it assumes public ips are available. Entire services don’t work with this flag on.
The other shitty thing is it feels like at least once a month we get some email of a price increase or deprecation that causes some fire drill, and then we ask our tam to tell us the actual cost and he can’t because he has no idea it’s happening so the burden falls on us
my experince with GCP support during the free trial (with the advertising explictly saying that they provide "Technical Support for free trials") was:
1. create ticket
2. immediately receive email telling me I'm barred from free technical support and told I need to purchase a "Silver, Gold or Platinum Cloud Platform Support package"
Hah, the best part is I legitimately had to deal with GCP actually being broken (resource refused to delete) that could only be fixed by Google internally (both portal and cli returned http 500). Imagine the joy I had not having "technical support" as a benefit.
AWS support is indeed pretty crappy. $500 is not a fixed price. You pay 10% for the first 10K/month, 7% of $10K-$80K and so on. The Developer plan is 3%, but is pretty worthless - it should be renamed to rookie-plan or similar - you can get the same answers on SO for free within minutes instead of waiting days. Getting past first-level support on the Dev plan with harder technical issues takes weeks in my experience.
We have vm external ips turned off at the org level. It feels like every day we have to explain to a new person that no, that google written tutorial doesn’t work because it assumes public ips are available. Entire services don’t work with this flag on.
The other shitty thing is it feels like at least once a month we get some email of a price increase or deprecation that causes some fire drill, and then we ask our tam to tell us the actual cost and he can’t because he has no idea it’s happening so the burden falls on us