Disclaimer: I work for Amazon, but nowhere near the team that builds the iOS app.
My experience as a user of the Amazon iOS app is that the developers deeply care about these kinds of quality issues. I have seen the looping behavior before in other contexts; I reported it, and it was eventually fixed.
In the app there is a customer service link in the hamburger menu, with a “contact us” option if you’re willing to spend a couple of minutes telling them about your problem.
My experience as a user of the Amazon iOS app is that the developers deeply care about these kinds of quality issues. I have seen the looping behavior before in other contexts; I reported it, and it was eventually fixed.
In the app there is a customer service link in the hamburger menu, with a “contact us” option if you’re willing to spend a couple of minutes telling them about your problem.