They have _actively_ engineered solutions that are bad for the users with no justification. It was extra effort, which means less speed and more complexity in order to get them in place.
> Once you get used to one model, is hard to switch to another.
So that plays out as "we can never truly trust Zoom to do things right". Sounds exactly like how I feel.
Unless Yuan wants to finally say up front "I actively worsened security and threw away user trust in order to maximize our growth at the expense of everyone that installed our client" it's inpossible to take anything else he says at face value.
Most venture startups are focusing only on the first part. Slow-Growth focus ones on the second.
Once you get used to one model, is hard to switch to another.