> It may just work in the sense that you can immediately use it, but if even 20% of the time you use it the call quality sucks, then it's a crap product IMO.
"it just works" doesn't mean "its a superior product". I use Zoom over hangouts whenever I'm on a call with more than ~3 people, but automatic gcal integration + being fully functional from a browser means that hangouts makes more sense sometimes.
(I also don't have nearly the amount of issues you do with hangouts. The biggest problem for me is how much worse they handle crosstalk, which isn't an issue when there are only a couple of people on a call.
"it just works" doesn't mean "its a superior product". I use Zoom over hangouts whenever I'm on a call with more than ~3 people, but automatic gcal integration + being fully functional from a browser means that hangouts makes more sense sometimes.
(I also don't have nearly the amount of issues you do with hangouts. The biggest problem for me is how much worse they handle crosstalk, which isn't an issue when there are only a couple of people on a call.