I can attest that the sales presentations tend to be overly optimistic and cheery and if the head guy really wants a given solution, from office politics perspective, you might as well just nod your head, point out the issues you think should be addressed just so that you are covered and roll with it. In practical terms, the decision is not up to you.
In one of my previous roles, manager simply said it is happening ( so it did ), spent some time with the system not fully understanding the underlying logic and was somewhat surprised, when it did not work as advertised. IT had to get involved to smooth some edges. The roll out was still painful. But the contract was already signed and the advertised feature shown during presentation was now extra money, so we were forced to use incomplete product. Annoying.
But then, the real answer is that it varies. Everyone needs to do their due diligence.
What I did not notice is that managers see pretty dashboard and fail to consider the use of the rank and file users. This is the one thing I have learned from all this.
Never underestimate the impact of a pretty dashboard.
I can attest that the sales presentations tend to be overly optimistic and cheery and if the head guy really wants a given solution, from office politics perspective, you might as well just nod your head, point out the issues you think should be addressed just so that you are covered and roll with it. In practical terms, the decision is not up to you.
In one of my previous roles, manager simply said it is happening ( so it did ), spent some time with the system not fully understanding the underlying logic and was somewhat surprised, when it did not work as advertised. IT had to get involved to smooth some edges. The roll out was still painful. But the contract was already signed and the advertised feature shown during presentation was now extra money, so we were forced to use incomplete product. Annoying.
But then, the real answer is that it varies. Everyone needs to do their due diligence.
What I did not notice is that managers see pretty dashboard and fail to consider the use of the rank and file users. This is the one thing I have learned from all this.
Never underestimate the impact of a pretty dashboard.