- If a new voicemail comes in, see if it's an existing customer and send them an email we'll be in touch if we do - Create new ZenDesk users for any Shopify customer - Send emails when positive product reviews come in asking if they would mind sending a Facebook review - If a negative product review comes in, ask what we can do to make things better - New order comes in: Will create draft emails to all necessary vendors I need to contact, pre-filled with shipping details. - New order comes in: Separate order cost by vendor, grab taxes, grab shipping, grab discounts, put it all in an airtable database and create invoicing and purchase order records to attach it to. - Slack notifications - Pull PDFs from Google drive, parse with DocParser, upload into Xero accounting.

I'm sure there's way more I can do as well. I have to find the balance between automating and just telling an employee to do it But automation leads to less mistakes