I disagree with the headline of the article, but I agree with the conclusion of the article.
AI is in the process of having a huge effect in business software, it's just not the type of business software most of us think of when we think of business software.
Many people think of horizontal business software like MS word, excel, quickbooks, salesforce, etc. Products like this will be hard to automate significantly with AI, since every company is using these products slightly differently. The products are intentionally designed to have as wide a TAM as possible, and so they are general purpose enough to do anything business related.
There is another very large group of business software that people don't as readily know about, and that is vertical-specific business software. These products are not designed to have a wide TAM, but instead to be tailored to specific industries, and provide a ton of value as a result. These vertical products are a perfect fit for automation with AI. The author says "Each business process is a chance for automation", and in these products, these business processes (and all their inputs and outputs) are structured and represented in software.
I am building AI systems at a vertical software company right now and am a big believer in the future of AI in these products. If you have ML expertise and are interested in working on such systems, feel free to email me your resume.
AI is in the process of having a huge effect in business software, it's just not the type of business software most of us think of when we think of business software.
Many people think of horizontal business software like MS word, excel, quickbooks, salesforce, etc. Products like this will be hard to automate significantly with AI, since every company is using these products slightly differently. The products are intentionally designed to have as wide a TAM as possible, and so they are general purpose enough to do anything business related.
There is another very large group of business software that people don't as readily know about, and that is vertical-specific business software. These products are not designed to have a wide TAM, but instead to be tailored to specific industries, and provide a ton of value as a result. These vertical products are a perfect fit for automation with AI. The author says "Each business process is a chance for automation", and in these products, these business processes (and all their inputs and outputs) are structured and represented in software.
I am building AI systems at a vertical software company right now and am a big believer in the future of AI in these products. If you have ML expertise and are interested in working on such systems, feel free to email me your resume.