Even 5 years ago, I felt that Apple's documentation was way worse than Android's.
I wonder if there is a good way to measure documentation quality...I suspect such measures will require techniques borrowed from user experience research.
Yea, i think that's correct. documentation is just another product, no different than other software.
so basically you can start asking with very common user reasearch questions such as:
* who would use our documentation?
* what would our user need the most from our documentation?
I wonder if there is a good way to measure documentation quality...I suspect such measures will require techniques borrowed from user experience research.