It's just a click on their side, no reason to make it more complicated than necessary.

For many people a phone call is not "just a phone call". Companies doing this know why they force customers to call. So did this one when they changed the terms of service recently.

No, it's not the end of the world for most. But it sure shows how they treat their customers.

"Just a phone call" can get pretty bad. You can wait their entire working day on hold trying to contact the MN department of public safety, and I wouldn't be surprised to find that there exist people who would rather not blow one or more vacation days on such a riveting adventure.

Imagine I live in a country outside of the US, and Baremetrics office hours are my 2am, and a long distance phone call also.

I would make it a mission to never do business again with such a customer hostile company.

The Stripe angle is interesting, someone should see how Stripe feels about endorsing such behaviour.

Which is indeed the case for us. We are (I am) based in Ireland, and there is a significant time different. Even though that's not the main culprit here but still applicable.

It’s a matter of principle. Plus I don’t want to be forced to hear them beg to stay.

You know I want to leave, let me leave and stop being abusive.