This article really strikes a chord. In several nerd organizations at MIT, there are longstanding "assholes" who are brilliant people and whose contributions are very valuable and educational to other members, but who typically write acerbic and harsh messages. (Almost always their criticism is directed at other longtime members, not directly at new members, but even new members see these messages or interactions in person.)
In the past, per longstanding MIT culture, these "assholes" were tolerated and their acerbic comments usually ignored -- meaning the "asshole" would send perhaps one acerbic contribution every 6-8 weeks to an otherwise busy mailing list. (Usually the assholes did not get in dust-ups with other assholes.) More recently, though, a new generation has decided not to tolerate the "assholes" and engages them publicly with every acerbic message, leading to huge flame wars that prove very distracting (because neither the asshole nor the altruist who engages them ever likes to give up).
The organizations usually lack the will to actually expel the brilliant asshole, and it's not clear whether such a move would be in their best interests -- the asshole usually does make great contributions to the mission of the group, and I personally have learned a huge deal by engaging these people and picking their brains and sometimes recruiting them to join my projects because I know they will (and do) keep a sharp eye and tell us what we're doing wrong, and their commitment and level of effort toward a technical goal when they are on your team can be extraordinary. On the other hand, the asshole's acerbic contributions and criticism are doubtless offputting to some new members, even if not directed at them.
I am not sure whether the new state of affairs is actually an improvement. I usually think it may be better just to tolerate the assholes, and I myself have a pretty thick skin about these things. I value the diversity of opinion and perspective and technical skill that comes from having a big tent, and by picking their brains and wealth of experience, I learned a great deal from the assholes. And these flamewars, some responsibility for which falls on the people who won't tolerate assholes, prove incredibly distracting.
The people who adopt hard-line stances against tolerating assholes usually consider people like me -- (hopefully) non-assholes who nonetheless counsel caution and tolerance for the assholes -- to be terribly misguided and injurious to the long-term health of the organization. They make comments like, "I want to be in this organization with my friends, not people constantly criticizing me," which to my ears sounds possibly misguided -- you do not have to expect to be friends with everybody in an organization in order to work productively toward a shared goal. Often, the non-tolerators explain that while they themselves have thick skins, they are engaging the asshole on behalf of other, newer members who are not as willing to speak up but who are offended and repelled by the asshole.
Are we just seeing the consequences of a new breed of the pampered "Generation Y" who have been raised to value civility above diversity of experience and raw merit? Or was the old way -- where harsh emails were merely ignored, while the group proceeded with its business -- just us having our heads in the sand, and unwelcoming enough to foreclose a whole crop of talented (but less thick-skinned) people from entering and flourishing in the group? Is this period of frequent flamewars likely to persist, or are we just seeing the temporary pains of a slow revolution as friendly and civil "millennials" replace the old guard? I really am not sure.
raised to value civility above diversity of experience and raw merit?
You're forgetting all of the brilliant people who, for reasons of their own, prefer not to work alongside these assholes. That is diversity your organizations have historically missed out on.
Many people who are perceived as "acerbic" are simply direct and don't engage in the poo-pooing that characterizes many human social interactions. To get rid of them is to revert to a less intelligent form of life.
Only if you presuppose that the "poo-pooing" of human social interaction has no value, or perhaps misunderstand the value of social conventions.
Even if you're brilliant and correct, a tactful approach to persuasion/discussion is virtually guaranteed to yield better results than verbal blunt-trauma. Unless the goal of life is simply "To be correct", which honestly strikes me as a fairly depressing end game compared to the other options.
There's a difference between people who simply have poor social skills, where they'll say things like "You're obviously an idiot because that's the stupidest thing I've ever heard" and those who are assholes who say things like "All <people of race X> are stupid, just like you".
Calling someone stupid is another form of social poo-poo. There's no utility to it. Calling someone's action or behavior stupid, on the other hand, is direct and constructive. You are demanding that someone do something specifically different in order to improve. Calling the person an idiot is not constructive - it is only an insult. On the other hand, if the person said, "You're obviously an idiot because you consistently say stupid things, and you're dragging this project down, therefore I want you off the team," that may be hurtful, but it is constructive. It's a demand for change for the better.
In the past, per longstanding MIT culture, these "assholes" were tolerated and their acerbic comments usually ignored -- meaning the "asshole" would send perhaps one acerbic contribution every 6-8 weeks to an otherwise busy mailing list. (Usually the assholes did not get in dust-ups with other assholes.) More recently, though, a new generation has decided not to tolerate the "assholes" and engages them publicly with every acerbic message, leading to huge flame wars that prove very distracting (because neither the asshole nor the altruist who engages them ever likes to give up).
The organizations usually lack the will to actually expel the brilliant asshole, and it's not clear whether such a move would be in their best interests -- the asshole usually does make great contributions to the mission of the group, and I personally have learned a huge deal by engaging these people and picking their brains and sometimes recruiting them to join my projects because I know they will (and do) keep a sharp eye and tell us what we're doing wrong, and their commitment and level of effort toward a technical goal when they are on your team can be extraordinary. On the other hand, the asshole's acerbic contributions and criticism are doubtless offputting to some new members, even if not directed at them.
I am not sure whether the new state of affairs is actually an improvement. I usually think it may be better just to tolerate the assholes, and I myself have a pretty thick skin about these things. I value the diversity of opinion and perspective and technical skill that comes from having a big tent, and by picking their brains and wealth of experience, I learned a great deal from the assholes. And these flamewars, some responsibility for which falls on the people who won't tolerate assholes, prove incredibly distracting.
The people who adopt hard-line stances against tolerating assholes usually consider people like me -- (hopefully) non-assholes who nonetheless counsel caution and tolerance for the assholes -- to be terribly misguided and injurious to the long-term health of the organization. They make comments like, "I want to be in this organization with my friends, not people constantly criticizing me," which to my ears sounds possibly misguided -- you do not have to expect to be friends with everybody in an organization in order to work productively toward a shared goal. Often, the non-tolerators explain that while they themselves have thick skins, they are engaging the asshole on behalf of other, newer members who are not as willing to speak up but who are offended and repelled by the asshole.
Are we just seeing the consequences of a new breed of the pampered "Generation Y" who have been raised to value civility above diversity of experience and raw merit? Or was the old way -- where harsh emails were merely ignored, while the group proceeded with its business -- just us having our heads in the sand, and unwelcoming enough to foreclose a whole crop of talented (but less thick-skinned) people from entering and flourishing in the group? Is this period of frequent flamewars likely to persist, or are we just seeing the temporary pains of a slow revolution as friendly and civil "millennials" replace the old guard? I really am not sure.