At some point, your DL picture is too old, and they need you to come in to get an updated picture. Not sure the frequency, once every 10 years, every other renewal, etc, but the GP could have been subject to some similar circumstance.
That makes sense. I was more calling out that you don’t need to wait for the physical renewal form to do an online renewal - the system seems to make it an option 5-6 months prior to expiration.
