I called the insurance, and waited while the agent told me they were calling Sutter sort it out. After they told me it was all sorted, I called Sutter Health, and they still couldn't find me in their system and refused to serve me.

So I called again, with the agent on the line, and Sutter took my information. But, neither the insurance agent nor the Sutter Health representative had any idea how to fix the actual problem, so I'll have to have have this fight every time I work with Sutter Health.

I spent close to two hours on hold today, with the Anthem insurance's help line dropping me from the queue every few minutes.

The only parts of the system that aren't an outright scam are intentionally neglected and broken: still part of the scam.