Very true. For 99% of cases I would guess they're dealing with expats who didn't get a check or have a question about medicare coverage.
The example they give of an emergency is "a 12 year old needs to have a social security number issued". I think social security numbers are issued at birth now, so I don't think it comes up often. (Coincidentally I did need to have mine issued very quickly at 12)
But, to OP's point, there are services that are indeed moving to "online only".
The example they give of an emergency is "a 12 year old needs to have a social security number issued". I think social security numbers are issued at birth now, so I don't think it comes up often. (Coincidentally I did need to have mine issued very quickly at 12)
But, to OP's point, there are services that are indeed moving to "online only".