>In-person doesn't mean that paper forms are required.
Agreed. All I am really advocating for is that we don't expect people to have sign into a website from a computer/phone at home. Some people don't have that luxury.
> Self-service kiosks are a perfectly reasonable way to support in-person needs
That isn't true. A very significant portion of the population needs help with these systems.
Hell, I had to order a hamburger from a fast food restaurant one time, and I was intimidated and confused, (I at least got my food eventually). Most the customers who came in tried to avoid the system and went straight to the cashier.
> Agreed. All I am really advocating for is that we don't expect people to have sign into a website from a computer/phone at home. Some people don't have that luxury.
We could set it up so that everybody does. Public libraries have traditionally been great at this, although they could certainly do with more funding.
Agreed. All I am really advocating for is that we don't expect people to have sign into a website from a computer/phone at home. Some people don't have that luxury.
> Self-service kiosks are a perfectly reasonable way to support in-person needs
That isn't true. A very significant portion of the population needs help with these systems.
Hell, I had to order a hamburger from a fast food restaurant one time, and I was intimidated and confused, (I at least got my food eventually). Most the customers who came in tried to avoid the system and went straight to the cashier.