That is an interesting data point. In my case the support I got from Stripe over the years (email, chat, IRC, ...) has been consistently stellar. Are you in the US?
I'm not in the US. Typically I use live chat during European evening hours, and I often get agents with upper-intermediate English skills, who miss the crux of my question or who are completely unfamiliar with Stripe's own dashboard or services. Not even on an API-level. Simply on a "here's a thing that Stripe has and here's something it can do" level.
