As a UX designer & executive for 30 years, I’ll respond.
I agree that UX/UI is sometimes swayed more by fashion than empirical goals in service of the user. E.g., Jony Ive’s sad obsession with flat (featureless) design in iOS 7 is something we are still paying a price for.
However, the majority of UX research these days goes into things that are explicitly not in service of the user. Facebook doesn’t want you to be happy, they want you to keep using their product. Pay-to-play games don’t want you to have a good life, they want to squeeze micro-transactions from you at every opportunity.
Creating and propagating these manipulative dark patterns is a huge amount of leading-edge UX these days. It works. We know how to manipulate people towards goals that are antithetical to their well-being. The tech industry as a whole makes billions of dollars a day doing exactly this thing.
So yes, the research exists. UX continues to get much better. Just not in service of goals that you (or I, frankly) embrace.
This isn’t the fault of UX as a discipline or UX designers generally. Just like a coder intentionally optimizing a ratio of negative to positive stories to keep you fearful and scrolling, UX designers are driven by the same constraints — the product direction of their parent organizations.
Should UX designers individually, or as a discipline, rise up in revolt? Exactly as much, or as little, as programmers should. We’re all in the same boat. We can choose to serve the manipulators or not. Trouble is, there’s a fuckton of money in this manipulation, and you don’t have to spend much time here on HN to see how motivating that is, and the extent to which individuals will hold their noses and do what they’re told, as long as they’re motivated richly enough.
Ah shit is Ive really to blame for iOS 7? The OS and increasingly MacOS feels so dreary, lacking contrast, etc ever since. Animations also never recovered imo
It’s an awful shame, really. The man’s very talented, but he needed an editor. For years Steve Jobs was that editor, and he was brilliant at it. It was the two of them together that made Apple’s industrial design so damn good.
I agree about animations. I remember reading (probably here :D) a story from an Apple mobile engineer. He was on an elevator and Steve Jobs got in afterwards, and asked his notorious, “What are you working on?” The engineer opened the app on his phone to show Steve, who looked at it for one floor. He said, “Not enough texture,” and handed it back.
That, specifically, is the voice that Ive needed to do truly great work.
I agree that UX/UI is sometimes swayed more by fashion than empirical goals in service of the user. E.g., Jony Ive’s sad obsession with flat (featureless) design in iOS 7 is something we are still paying a price for.
However, the majority of UX research these days goes into things that are explicitly not in service of the user. Facebook doesn’t want you to be happy, they want you to keep using their product. Pay-to-play games don’t want you to have a good life, they want to squeeze micro-transactions from you at every opportunity.
Creating and propagating these manipulative dark patterns is a huge amount of leading-edge UX these days. It works. We know how to manipulate people towards goals that are antithetical to their well-being. The tech industry as a whole makes billions of dollars a day doing exactly this thing.
So yes, the research exists. UX continues to get much better. Just not in service of goals that you (or I, frankly) embrace.
This isn’t the fault of UX as a discipline or UX designers generally. Just like a coder intentionally optimizing a ratio of negative to positive stories to keep you fearful and scrolling, UX designers are driven by the same constraints — the product direction of their parent organizations.
Should UX designers individually, or as a discipline, rise up in revolt? Exactly as much, or as little, as programmers should. We’re all in the same boat. We can choose to serve the manipulators or not. Trouble is, there’s a fuckton of money in this manipulation, and you don’t have to spend much time here on HN to see how motivating that is, and the extent to which individuals will hold their noses and do what they’re told, as long as they’re motivated richly enough.