Philosophically, you can blame Capitalism, at least in the abstract. Every man for himself is why they have these problems, and that is the heart of Capitalism. Because they don't think of society and really only their own rewards, they are oblivious to the experience of their users. Yes, Capitalism is the very essence of the problem, at least our current version of it, which is why the groups with the greatest amount of capital are generally the worst at concern for customers.