I had a very recent experience like this where my father was locked out of his account suddenly across all devices. Me living over 4 hours away makes it difficult to try and understand what has been happening and coach him through it.
After some discussion he told me that he did receive an email from Facebook saying that his password had changed, but the email didn't have a link to say "this wasn't me" to allow him to revert it.
I would then go through Facebook's account recovery processes on his behalf and it wouldn't recognise any of his email accounts as having been linked to that account. Despite it clearly being the email address associated, which lead me to think that someone had changed his primary email address on the account, something that again he didn't receive an email about, if this was the case.
I have tried almost all avenues, using his mobile number as an identifier, using his email addresses. It then says if these methods don't work, try finding the account using their name, so I found his account using his name and it simply keeps asking for his password with no other recovery options.
I am honestly shocked that I can get into the account. It's almost like Facebook has disassociated his account with any of his normal identifiers like mobile number and email address. Leaving us with no way of being able to recovery the account without someone at FB verifying his identify and flicking a switch on their end.
After some discussion he told me that he did receive an email from Facebook saying that his password had changed, but the email didn't have a link to say "this wasn't me" to allow him to revert it.
I would then go through Facebook's account recovery processes on his behalf and it wouldn't recognise any of his email accounts as having been linked to that account. Despite it clearly being the email address associated, which lead me to think that someone had changed his primary email address on the account, something that again he didn't receive an email about, if this was the case.
I have tried almost all avenues, using his mobile number as an identifier, using his email addresses. It then says if these methods don't work, try finding the account using their name, so I found his account using his name and it simply keeps asking for his password with no other recovery options.
I am honestly shocked that I can get into the account. It's almost like Facebook has disassociated his account with any of his normal identifiers like mobile number and email address. Leaving us with no way of being able to recovery the account without someone at FB verifying his identify and flicking a switch on their end.