The "intuitive" thing is largely the sum of the usability issues that open source developers typically don't have the time/resources to fix or even gather data on.
E.g., how many new users have gotten frustrated with the default setting one of your users described which doesn't allow drag-and-drop of tracks in the view? 0%? 100%? If you knew the answer and that answer motivated you to make an improvement, then that moves the software one notch away from "unintuitive" toward "intuitive."
Most open source projects probably cannot easily get the type of data needed to make these assessments with much accuracy, so they find other ways to grope toward UI improvements. Nevertheless, what non-technical users call "intuitive" is still a real thing, and they know that because they've felt the frustration of "unintuitive" UI choices eating more than their fair share of cognitive capacity.
E.g., how many new users have gotten frustrated with the default setting one of your users described which doesn't allow drag-and-drop of tracks in the view? 0%? 100%? If you knew the answer and that answer motivated you to make an improvement, then that moves the software one notch away from "unintuitive" toward "intuitive."
Most open source projects probably cannot easily get the type of data needed to make these assessments with much accuracy, so they find other ways to grope toward UI improvements. Nevertheless, what non-technical users call "intuitive" is still a real thing, and they know that because they've felt the frustration of "unintuitive" UI choices eating more than their fair share of cognitive capacity.