AO3 is OSS and vastly understaffed. Having worked on some of their tickets, IMO they could use 20 contributors working part-time for a year or two to stabilize it until the idea of useful new features becomes viable.

I strongly encourage anyone with Rails experience to contribute [0]. There is a giant test suite which definitely helps with stability. The ticket time-to-resolve is simply quite slow due to the above-mentioned understaffing, so don't be discouraged!

[0] https://github.com/otwcode/otwarchive/