This is why teams should run people game days to test their resiliency to organizational outages. Unavailability: force team members to completely disconnect for a day. Consistency: if a team member ask a question about a process that should be documented in a runbook/TSG, instruct them to sometimes answer it incorrectly. Latency: delay responses to email/IM questions about live-site processes by 24 hours.
Yes in part. But I like the more random aspect to it as well as the additional dimensions.
It trains people to not rely on @xxxx in slack (or any other tool for comm). It trains people to write better documentation as they will receive unhappy messages from coworkers if it wasn't clear. And it trains people to RTFM first.
At least - there is a chance it can do all of this.
