adding my ten-ish year history of supporting other people (I'm also pushing 30), I've learned this one fact: trying to help other people will frequently result in my taking ownership of ALL of their problems in their eyes.
which seems like a really jerk-like perspective to take, and it is a little bit.
This is why I no longer fix most of my family's computer problems. My dad pays some guy to re-install windows about once every 18 months or so. I don't really know how to help him without becoming his personal IT slave so I just politely say "I don't know"
which seems like a really jerk-like perspective to take, and it is a little bit.