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> Most people buy their phone from a network provider / carrier.

In USA perhaps, the mobile telcos are powerful there, yes. Which is why Nokia never got popular there.

Here in EU, its gone down. Especially here in NL.

> And when someone goes wrong, customers complain to the network - not the manufacturer.

If they bought it at the mobile telco; of course. I mean, they bought it from that store, not the manufacturer.

If I buy my smartphone at Amazon, Amazon is inclined to give me support. At least, that's how the law works here in NL, YMMV.



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