One company that (somewhat recently) improved their support is T-Mobile.
They used to do call centers in the cheapest places but now have agents that are a) local to your time zone and b) are not governed solely by basic metrics but are actual careers with an actual progression ladder.
You’d not think these are intrinsic but it’s turned out to be fantastic in aggregate as a customer.
I have always had a great experience with their support since they updated their process circa 2018.
They used to do call centers in the cheapest places but now have agents that are a) local to your time zone and b) are not governed solely by basic metrics but are actual careers with an actual progression ladder.
You’d not think these are intrinsic but it’s turned out to be fantastic in aggregate as a customer.
I have always had a great experience with their support since they updated their process circa 2018.