Someone should make app whose purpose is to route complaints directly to the highest echelons of a company through crowdsourced phone numbers etc. Why not share information to empower ourselves to speak directly with those who have authority to change the situation? If even 1% of these furious people were able to get through to a C-suite executive's phone, they might begin to see it as their problem. Perhaps those executives could benefit from the experience of being unable to escape all consequences of their decisions.