You're right in it not being a realistic solution. It's a shame, but I'm not naive.
Your main comment though is about requiring 100% fixes before scaling. I specifically said "until they've ironed out *enough* issues that they can release the tap and scale a little bit more" which is not the same thing, so I'm not actually advocating what is implied. I suspect I'm closer to what you yourself are saying in that argument than perhaps I made clear (sorry).
With that said, I see all this as part of a larger problem. The examples of YouTube, Twitter, or Facebook come to mind. They are terrible at moderation, and the reason is that the default approach is to automate these aspects due to the scale involved.
And I think that's wrong for the same reason as my original comment - if you cannot moderate at scale you shouldn't scale. The annoying thing is that they can moderate at scale, but to do that they would need to employ more humans. Which they won't do.
An awful lot of what is wrong in tech is down to the willingness to scale purely by automation and not with humans, consequences be damned.
Again, though, I'm not naive about the chances of it ever being otherwise.
Your main comment though is about requiring 100% fixes before scaling. I specifically said "until they've ironed out *enough* issues that they can release the tap and scale a little bit more" which is not the same thing, so I'm not actually advocating what is implied. I suspect I'm closer to what you yourself are saying in that argument than perhaps I made clear (sorry).
With that said, I see all this as part of a larger problem. The examples of YouTube, Twitter, or Facebook come to mind. They are terrible at moderation, and the reason is that the default approach is to automate these aspects due to the scale involved.
And I think that's wrong for the same reason as my original comment - if you cannot moderate at scale you shouldn't scale. The annoying thing is that they can moderate at scale, but to do that they would need to employ more humans. Which they won't do.
An awful lot of what is wrong in tech is down to the willingness to scale purely by automation and not with humans, consequences be damned.
Again, though, I'm not naive about the chances of it ever being otherwise.