Disclosures aren't about whether or not the statement is meant to be actually factual, the whole story, and moral it's about giving people the information they need to weigh when they consider if that's the case. It's reasonable to say a PR employee's response has a high likelihood of being more biased than a generic Stripe employee's response, or at least biased in a different direction. Again that doesn't mean the response is actually "wrong" or just a partial picture or what have you but it does mean many people appreciate considering the possibility of bias when trying to come to a full conclusion.