I would suspect that's only approximately true. OpenAI hired them because Kenya has hundreds of thousands of people who are fluent in English, but without the level of basic education or employability needed to earn more than $2/day.
For simple outsourcing tasks like this one, outsourcing to Kenya is a win-win. You can drastically reduce costs, while significantly improving people's lives.
That'd be true regardless of labor laws, unions, or otherwise. The legal system in Kenya isn't quiet as wonderful for business as you describe; it inherits British colonial bureaucracy, has some corruption, isn't all that laissez-faire, and can be a minor pain in the butt. Unions, likewise, would increase income, but not by enough to make this a bad deal.
Kenya is competing with India and the Philippians here, not with low-cost US labor.
For simple outsourcing tasks like this one, outsourcing to Kenya is a win-win. You can drastically reduce costs, while significantly improving people's lives.
That'd be true regardless of labor laws, unions, or otherwise. The legal system in Kenya isn't quiet as wonderful for business as you describe; it inherits British colonial bureaucracy, has some corruption, isn't all that laissez-faire, and can be a minor pain in the butt. Unions, likewise, would increase income, but not by enough to make this a bad deal.
Kenya is competing with India and the Philippians here, not with low-cost US labor.