How much authority does a junior manager need to outsource telesales to India? And how many people have oversight over the suggested telephone scripts?

Possibly Googler's could shed some light on internal processes for things like that but my guess would be (i)not much if a business case for "engaging with Kenyan businesses" has already been agreed on by regional managers and (ii) one or two

I wouldn't expect the people that had oversight over the telephone scripts to still have a job by the end of next week, mind you.