Sorry, but this story reads like an AI generated text and the subject matter is ridiculous. The person in the text is narrow minded, selfish etc. There are a multitude of reasons public/commercial laundry would want to have an app. If one wants to have it tailored to their old-fashioned ways they have to own their own laundry machine.
It’s not always possible to have a personal laundry machine available. Is it too much to ask that the machines also accept a credit card scanned in-person?