That's the cheap route, like car manufacturers slapping big glossy crappy tablet instead of 40 high quality physical knobs (really, have you ever seen any physical button not working on any car, even 15+years old? I didn't a single time, as long as we don't talk about wrecks).

Then you have premium companies with premium prices, where actual humans serve you. They'll be slower but you have chance for some empathy and non-standard solutions to your problems.