> It took several service appointments and months to convince them otherwise, requiring me to mount a GoPro in my car and dangerously recreate the issue, which randomly occurred after about 45 minutes of cruise control driving.
Then post the video and publicly call them out?
> It wasn't until I contacted their PR department and threatened to involve the press that they took the matter seriously.
This is where ya lose me... Tesla doesn't have a 'PR department'
> This is where ya lose me... Tesla doesn't have a 'PR department'
He probably means he contacted the email address listed under the heading "Press" on their contact page. At any other company the department that handles that address would be called the PR department.
You say this as if it is something somebody should be reasonably expected to do, rather than this is something no one should reasonably have to deal with.
Tesla had a PR department up until October 2020. It's entirely possible that the person you're replying to was experiencing the issue before that date.
Then post the video and publicly call them out?
> It wasn't until I contacted their PR department and threatened to involve the press that they took the matter seriously.
This is where ya lose me... Tesla doesn't have a 'PR department'