I'd say their experience is an outlier. They are not the norm.
I'm speaking from a 20 year background designing medical devices and other critical infrastructure. In my world, like with airliners, it's important to get decisions right or people can be killed. Therefore, data driven decisions.
Yes, if safety and livelihood are on the line, get the data and be sure.
But most companies have to implement purchase flows, marketing sites, software onboarding, etc. Examples like this are where folks are more likely to cherry pick data to justify whatever their biased to believing.
I'm speaking from a 20 year background designing medical devices and other critical infrastructure. In my world, like with airliners, it's important to get decisions right or people can be killed. Therefore, data driven decisions.