What I wanted to highlight is that this confusion, people coming to the toilet with different assumptions and misusing it as a result, is part of the process of improving by integrating additional information. Sure, they are being misused, but the way they are being misused gives us a chance to reflect on how they could be better.
If we want to be obnoxiously neutral, haha, we could just say there’s a mismatch between the design and the user expectations. Maybe we could look at retrofitting some of these toilets with a retractable foot platform, or something along those lines, instead of a sign.
If we want to be obnoxiously neutral, haha, we could just say there’s a mismatch between the design and the user expectations. Maybe we could look at retrofitting some of these toilets with a retractable foot platform, or something along those lines, instead of a sign.