I lifted mine but probably shouldn't have. I kept sticking stuff under it, a crate, a stool, until I was able to put two step ladders under. The higher it goes, the lighter it becomes since now the horizontal roller starts to take on some of the weight. But it's super dangerous.

When the spring broke, one of them snapped, and the quickly dropping door snapped the other one as well. Surprisingly it didn't damage the door itself. It's a double door so had two springs.

I toyed with the idea of replacing the springs myself but after asking around doing a few searches decided it's best I pay a professional to do it.