And they'd act like you were imagining things if you said otherwise. It was like:
- (email) Delta: Your flight has been cancelled, and we are unable to rebook you onto another at this time. We're sorry for the inconvenience. Here is a voucher for a travel credit within the next year.
- (phone call) Me: Hi, I got this e-mail. I would like a refund for the flight.
- Delta: Oh, well, right now we're offering a travel voucher.
- Me: I saw that. I don't want a voucher. I paid for a flight, and that flight didn't happen, so now I want my money back.
- Delta: Well, that's not our policy.
- Me: Actually, I'm reading your current contract of carriage for domestic flights right now, and it says that you DO give refunds for cancellations upon request. And that makes sense, because I'm also looking at the federal regulations, which say that you are required to do that. So it is definitely your policy to offer refunds upon request. And I'm requesting.
- Delta: Oh. Well. I can put in a ticket, and we'll see what happens, but I can't guarantee anything...
and then a little while later I got a notice saying my refund was approved. It was a ridiculous runaround that never should have been allowed in the first place.
Seems more and more companies are learning how to do customer service from US health insurance. Make people wait, give wrong information and hope they will just go away.
