> The rules come after the agency handed Southwest Airlines a record $140 million fine for its operational meltdown during the 2022 holiday travel season.
I was one of the travelers impacted by that meltdown. I waited hours and hours in the airport because of “delays”. One by one, every flight was cancelled. Southwest made everyone wait in a single file line to rebook their flight a week or two out (of course after Christmas). A couple days later they cancelled that flight too. So they issued vouchers. No way I would use a voucher for an airline that can’t get it together. I’m glad there will be cash refunds now so folks don’t get trapped with a bad airline.
I was one of the travelers impacted by that meltdown. I waited hours and hours in the airport because of “delays”. One by one, every flight was cancelled. Southwest made everyone wait in a single file line to rebook their flight a week or two out (of course after Christmas). A couple days later they cancelled that flight too. So they issued vouchers. No way I would use a voucher for an airline that can’t get it together. I’m glad there will be cash refunds now so folks don’t get trapped with a bad airline.