My experience with Chase chargebacks has been stellar.
I have the sapphire preferred card, and the Amazon card.
I use the sapphire preferred card for almost everything, it is my “daily driver”. I never touch my Amazon card, but I have it tied to my Amazon account, and it gives 5% off. Anyone who spends serious money at Amazon should have it just for that benefit alone.
Anyway, a couple of years ago I noticed that it felt like I was paying more on my credit card, and had been for awhile. I wasn’t really paying very close attention to my finances unless something “felt off”.
Well, something felt off, and when I investigated, I saw that there were hundreds of Amazon purchases that I hadn’t made, going back almost 2 years.
Because all my Amazon purchases go through my Amazon chase card, and because I make so many purchases on Amazon, when I see AMAZON on my credit card statement my eye just skips over it.
Well, I noticed a purchase that didn’t line up, and when I investigated, I saw that it was also on the wrong credit card, it was on my sapphire card and not the Amazon card.
Using the tools to dump your entire purchase history to CSV, it was easy to find all of the fraudulent purchases, because they all used the wrong card.
The purchases stretched back over 2 years, for a total price of almost $30,000. It was sort of a perfect storm of me ordering lots of stuff on Amazon, not really looking at Amazon fees on my credit card listings, and doing a couple of remodels during this time so funneling large amounts through Amazon and Home Depot were not out of the norm.
I thought I was screwed when I saw that it had gone on for more than 2 years and 30k, but when I called up Chase they took care of it almost instantly. I was amazed. They definitely earned a loyal customer that day.
Zipcar charged me for getting a parking ticket. The ticket was given for returning/parking the car in the “only Zipcars can park here” reserved spot on the street. The problem was that Zipcar had not applied the Zipcar sticker to their own car, so it didn’t appear to be a Zipcar to the parking attendant. Yes, tl;dr Zipcar charged me for parking the car in the spot they directed me to return the car to. Chase decided the CSP chargeback in Zipcar’s favor.
I use the sapphire preferred card for almost everything, it is my “daily driver”. I never touch my Amazon card, but I have it tied to my Amazon account, and it gives 5% off. Anyone who spends serious money at Amazon should have it just for that benefit alone.
Anyway, a couple of years ago I noticed that it felt like I was paying more on my credit card, and had been for awhile. I wasn’t really paying very close attention to my finances unless something “felt off”.
Well, something felt off, and when I investigated, I saw that there were hundreds of Amazon purchases that I hadn’t made, going back almost 2 years.
Because all my Amazon purchases go through my Amazon chase card, and because I make so many purchases on Amazon, when I see AMAZON on my credit card statement my eye just skips over it.
Well, I noticed a purchase that didn’t line up, and when I investigated, I saw that it was also on the wrong credit card, it was on my sapphire card and not the Amazon card.
Using the tools to dump your entire purchase history to CSV, it was easy to find all of the fraudulent purchases, because they all used the wrong card.
The purchases stretched back over 2 years, for a total price of almost $30,000. It was sort of a perfect storm of me ordering lots of stuff on Amazon, not really looking at Amazon fees on my credit card listings, and doing a couple of remodels during this time so funneling large amounts through Amazon and Home Depot were not out of the norm.
I thought I was screwed when I saw that it had gone on for more than 2 years and 30k, but when I called up Chase they took care of it almost instantly. I was amazed. They definitely earned a loyal customer that day.