That's definitely a level of remote-hands intervention I've not had from the handful of places I have racks of colo kit. You're right, it might be something some of them do for other customers though; I've never really asked. They'll certainly push a reset button, swap a drive or rack a server that's shipped to them. (Though hardware's reliable enough nowadays and I have go to data centres so rarely that it's a bit of a fun novelty, and I like doing it myself.)
I've been colo'ing forever. I'd consider a Lantronix spider ipkvm available on request to be like minimum viable colo service. It's usually up in 5 minutes when I submit a ticket to the NOC.
I bet your provider has something like that. It's a godsend when you screw up, say, the hypervisor running state somehow and need bare metal access to unbork it :)
My version of this is to use a serial console server for direct access, rather than vga + keyboard. If the kernel is still running fine but network access is down, I have a getty running on the serial port. If the kernel has locked up too, I hit the reset button by sending a 500ms+ serial break (special circuit, highly recommended) and the bios has serial redirect, so I can do stuff like hit del to drop into bios setup or uefi shell at that point.
But I expect you're probably right some or all of the providers we use do have something like that, as I speculated in the previous post. I've just never understood the point of vga-type stuff when bios/uefi serial redirect exists and serial console is more convenient anyway once the kernel has started, so never asked the question.
