> Support though is usually based on time and issues that the customer brings to you.
You’ve just identified a risk to your contracting business: Under these (unclear) terms the customer can dictate an infinite amount of support hours for a fixed price. As a business owner you need to protect your profitability by ensuring that there are clear terms putting controls and limits in place.
You’ve just identified a risk to your contracting business: Under these (unclear) terms the customer can dictate an infinite amount of support hours for a fixed price. As a business owner you need to protect your profitability by ensuring that there are clear terms putting controls and limits in place.